The following sets out the services Bowles Volunteering provides for its volunteers, and what is expected from Bowles Volunteering volunteers in return.


  1. Finding, and establishing ongoing links with, suitable placements in Brazil
  2. Visiting and inspecting these placements annually
  3. Interviewing, if possible face to face, each prospective volunteer
  4. Selecting the best placement for each volunteer individually
  5. Providing a comprehensive Briefing before departure
  6. Arranging for volunteers to be met on arrival in Brazil and offered a short Orientation Course
  7. Organising onward travel to the placement
  8. Providing bi-lingual in-country support from Bowles Volunteering’s trained representative 24/7 if required
  9. Providing a 24 hour emergency help-line in the UK
  10. Providing information on courses, activities and post-volunteering travel if requested
  11. Offering a de-briefing interview after return to the UK to help us to improve the quality of our services


  1. Bowles Volunteering takes all reasonable steps to ensure that information given is accurate and every placement is satisfactory. The liability of Bowles Volunteering, its agents or sub-contractors, under or in connection with these terms, whether in contract, negligence, breach of statutory duty or otherwise, shall in respect of each event or connected event be limited to two million pounds and in no circumstances shall Bowles Volunteering be liable to the volunteer or any third party for loss of profits or other indirect or consequential loss however arising
  2. Notwithstanding the above, Bowles Volunteering does not seek to exclude or limit any liability for death or personal injury caused by negligence on its part or for any other loss or damage for which it is not legally permissible to exclude or restrict liability. While Bowles Volunteering has a duty of care to ensure the volunteer’s safety, it is not liable for loss or damage suffered as a result of events beyond the control of Bowles Volunteering

Volunteer’s Obligations

  1. All fees must be paid in full two months before the volunteer’s departure, or the placement may be cancelled
  2. The volunteer has an obligation to the host placement to carry out to the best of his/her ability the duties agreed when the offer of a placement is accepted.
  3. The volunteer must agree to abide by the rules of the host organisation at all times and, as far as possible, to adapt to the local cultural norms
  4. If the volunteer experiences problems in his/her placement, he/she should first talk to the host organisation. If the problem cannot be resolved in this way, the volunteer must inform his/her local representative. If necessary the problem will be referred to the Director of Bowles Volunteering
  5. If the volunteer is unavoidably absent the host organisation must be informed at once
  6. Normally absence must be agreed in advance with the host organisation
  7. If the volunteer wishes to leave the placement before the agreed date, he/she must discuss this with the host organisation and inform Bowles Volunteering’s local representative. If the volunteer leaves against the wishes of the host organisation and without the agreement of Bowles Volunteering, he/she will no longer be able to call on the services of Bowles Volunteering or its representatives
  8. If the host organisation ends the volunteer’s placement before the agreed date, the volunteer must inform his/her Bowles Volunteering representative and the Director of Bowles Volunteering. Bowles Volunteering will take whatever steps it considers appropriate to assist the volunteer, depending on the circumstances in each individual case
  9. Volunteers must present a police background check to Bowles Volunteering before departure. If this is not forthcoming the placement will be cancelled.
  10. Volunteers must present evidence of appropriate insurance cover before departure. If Bowles Volunteering does not consider the insurance adequate or it is not offered, the placement will be cancelled.

Complaints Procedure

  1. In the first instance complaints should be addressed to the local representative of Bowles Volunteering. Should the volunteer feel dissatisfied with the outcome, a written complaint should be sent to the Director at Bowles Volunteering at the Head Office. Letters will be acknowledged as soon as possible after they are received. If local information is needed, a full reply may take some weeks. Volunteers may be asked to meet the Director personally to discuss the complaint.


  1. The deposit will not be refunded
  2. If the volunteer wishes to cancel, the fee payable will depend on the date written notice of cancellation is received:

         Cancellation Received                              Amount Payable

         12 weeks or more before departure         25% of fee

         12-8 weeks before departure                    50% of fee

          8-4 weeks before departure                     75% of fee

          Less than 4 weeks before departure         Full fee payable

    3.   If Bowles Volunteering is unable to offer the placement originally assigned to the volunteer, Bowles Volunteering will try its utmost to find an acceptable   placement in its stead. If we cannot find a suitable alternative Bowles Volunteering will refund all fees already paid, including the deposit.

Third Party Rights

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms or to any contract between Bowles Volunteering and the Volunteer except to the extent that any provisions of these terms expressly provide to the contrary.

Applicable Law

These terms shall be governed by the laws of England and Wales and the volunteer submits to the jurisdiction of the English courts although Bowles Volunteering shall have the right to institute or enforce proceedings in any other court which has jurisdiction.

Data Protection

Bowles Volunteering reserves the right to transfer the personal details of a volunteer to third parties for the following purposes:

  1. Disclosure of information to the volunteer’s next of kin in the event of an emergency or any other circumstances where Bowles Volunteering reasonably believes that the volunteer’s vital interests are threatened
  2. Transmission of volunteer’s contact details to fellow volunteers going to the country of the volunteer’s placement
  3. Transfer of personal details to the host organisation overseas and to the overseas representative of Bowles Volunteering
  4. Keeping of personal data in the Bowles Volunteering database, to allow the volunteer to maintain contact with Bowles Volunteering’s work if they so wish and to allow future volunteers to contact the volunteer before departure.

Volunteers should notify Bowles Volunteering in writing if they do not wish their details to be passed to any third parties for any of the above purposes.

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